Policy 

We ship Monday-Friday 

If packages are lost in transit or not delivered for any reason and you do not have insurance , please contact USPS at (800) 275-8777 & provide them with your tracking number. 

We are not responsible for uninsured packages.

First class (5-7 days)

Priority Mail (4-5 days) 

International priority (6-10 days)

( please read everything ) if you have any questions about our policy please reach out for clarification.

IF YOU ARE AFRAID YOUR PACKAGE WILL GET LOST IN THE MAIL PLEASE CHOOSE ONE OF THE SHIPPING OPTIONS THAT INCLUDE INSURANCE TO COVER LOST/STOLEN PACKAGES DURING TRANSIT. IF YOU CHOOSE THE FREE SHIPPING OPTION HER FLAWLESS HAIR IS NOT RESPONSIBLE FOR LOSS OR STOLEN PACKAGES. THE FREE SHIPPING OPTION DOES NOT COME WITH INSURANCE. 

Please make note to the estimated delivery times on each product page and your cart before you check out. Sometimes your order will arrive before that date but please do not reach out to ask when your order will be shipping before that date. 

*******If you choose FedEx 2- Day shipping or FedEx Overnight that does NOT mean your order will ship in 2-Days or Overnight. 2-Day and Overnight refers to the shipping speed it will take to deliver to you after the processing time frame.

All orders go through a processing time frame. 

If you have an event coming up please order your hair as early in advance as possible to prevent unforeseen delays or order from the ready to ship. 

Please make sure you include the correct address with the apartment number/ house number. If your package gets lost or rerouted it could take weeks to reroute it back to you. 

If your package is delivered to the wrong house please contact the shipping carrier FIRST. If you have any issues with delivery to your address please contact the shipping carrier FIRST. IF YOU NEED ASSISTANCE WITH CONTACTING THE SHIPPING CARRIER WE CAN ASSIST.

During the end of the year around holiday season transit times may be delayed. This is beyond our control. 

DURING USPS AND FED EX PEAK SEASON (NOV-JAN) PLEASE ALLOW ROOM FOR DELAYS.